WHEN WILL MY ORDER BE PROCESSED?
After the payment has been made, you will be directed to the current average waiting times for server access based on the available plans. It could take a couple of days to receive access to the server.
CAN I GET A REFUND FOR MY ORDER?
Refunds are only given to customers who we personally inform that we cannot provide a server. Forcing a refund, however, using PayPal's dispute system automatically voids your access to the service, and your account is immediately terminated if the dispute was initiated after receiving access to the service. Customers who initiate disputes early on during the setup process are blacklisted from using the service in the future. For more information in regards to disputes, please review the Terms of Service.
WHAT HAPPENS IF MY PAYMENT IS LATE?
PayPal will automatically charge the due amount every 5 days until the payment is either successful, or your recurring account is canceled due to the failed payment. If your recurring account is suspended due to the failed payment, your server will be automatically terminated by our automated systems. We encourage our customers to keep track of their server’s due date.
HOW DO I ACCESS MY SERVER?
Server access is provided through a URL that connects to the server from your web browser. This way, you'll be able to view the desktop of the server utilizing any web browser of your choice. For those wondering, we do not provide RDP support with our servers.
HOW DO I CANCEL MY PLAN?
Please contact us requesting a cancellation of your service with Ohbubble.
HOW DO I VIEW MY SERVER?
You will be able to view your server’s desktop from your web browser.
WHAT OPERATING SYSTEM DOES THE SERVER COME WITH?
All of our servers come with Windows Server 2016 or 2019. If you’re interested in running Linux, you can contact us to have it set up.
I DON’T HAVE A CREDIT CARD BUT I WANT TO PAY WITH MY PAYPAL BALANCE. WHAT DO I DO?
As of now, our default recurring payment system provided by PayPal does not accept PayPal balance.
I PAID FOR 31 DAYS OF USE. WHY AM I BEING CHARGED BEFORE THEN?
All of our servers require a waiting time period for deployment. This usually means that a few days are deducted from your running time while we process your order.
MY STREAM CUT OFF. WHAT DO I DO?
If your stream does end or cut off, you should check whether the server has an active internet connection. If you’re able to access the server remotely, then the internet connection is present. If that is the case, then your stream might have crashed within the OBS app. However, if the remote connection to the server is not working, then it most likely means your server went down. In this case, you’ll have to contact our support team to fix the issue.
CAN I GET A DISCOUNT?
Discounts are applied to yearly subscriptions. While we don’t provide discounts at the moment for other types of purchases, you can join our sponsor program here.
DOES OHBUBBLE HAVE SPONSOR DEALS?
You can apply for a sponsor deal by filling this form.
DOES OHBUBBLE SPECIALIZE IN live streams?
We're a hosting company with the ability to provide servers that can stream to any platform online. While we do provide streaming capable hardware, we're more focused on being a server hosting company that specifies in the live-streaming market.
WHY DOES IT TAKE SO LONG TO GET ACCESS TO MY SERVER?
Sometimes the average waiting times vary depending on the plan that was purchased. We usually don’t have a long waiting time period unless the plan you purchased, is in high demand. Otherwise, most customers receive access to their servers within a couple of days and sometimes within a couple of hours.
I DIDN’T RECEIVE ANY EMAILS AFTER MY PURCHASE. WHY IS THAT?
PayPal already provides the customer with all the information needed. The only email you will receive after your purchase is the one containing the access details for your server. That is the single email we will ever send to you unless we have some news to broadcast or a customer-specific email.
DO YOU OFFER FREE TRIALS?
We currently do not offer free trials for our services. However, if you require our services for a big event, it might be possible to provide access for a few hours to confirm that our servers meet your needs. If you’re planning a big event and need our services, contact us at support@ohbubble.com